These terms and conditions are agreed upon on the one hand by the company Solido, whose registered office is: Espace Commercial Oxygène Sud, 2 rue de l’Ecusson, 56120 Josselin – FRANCE. These general terms and conditions apply to all orders or bookings received via Internet and via mail, and are valid at the time the order is placed. Any order implies the complete and unconditional agreement of the customer to these terms and conditions. Any other condition established by the buyer is therefore inopposable to the seller. If the seller, at a given time, contravenes one of the conditions detailed below, this can not be interpreted as a waiver by the seller of all the general terms and conditions. The company Solido owns the website www.club-solido.com and holds all the rights to the latter. Except with the prior express consent of the company, it is forbidden to copy or download all or part of the site or its contents.
Orders or pre-orders can be made in the following manners:
Any order or reservation will be confirmed by an email, provided that the customer has communicated his email address.
Prices indicated on our website are in Euros, include all taxes, and exclude shipping costs. They are subject to French VAT. The shipping costs are based on the weight of the products and the destination thereof. Prices are subject to change at any time without prior notice. However, the items will be billed on the basis of the price at the time of the order or pre-order. In case of an order to a country other than France, customs duties or other local taxes (local VAT, customs tax, import duties, etc.) may apply. These additional taxes and custom duties are the sole responsibility of the customer and are his sole responsibility both in terms of declarations and payment to the competent authorities. All orders, regardless of their origin, are billed and payable in Euros only. The products remain the property of Solido until full payment of the price, regardless of the date of delivery of the product.
Online: Depending on the sites where you place your orders or pre-order, you can pay online by credit card (Visa, MasterCard, American Express) on our partners secure website, Crédit Mutuel de Bretagne. The corresponding addresses are provided at the time of the order.
By mail: If you prefer to pay by cheque, you can also make your reservations via our websites and send us a cheque, payable in France, with a mention on the back of your name and the booking number.
Cheques are cashed 15 days before shipping. This period allows us to check the solvency of the settlement. No reduction will be applied compared to the prices indicated on the site www.club-solido.com for payment in cash. In the absence of payment the delivery of the order and the reservation will be canceled.
The delivery address may be different from the billing address. One and / or the other must be indicated on the order or registration on our online store. Orders placed on the online store www.club-solido.com are processed within a maximum of 15 working days from their date of receipt by Solido or their deposit on the websites. Reservations made by mail, via the site or by email are available within 30 days from the 3rd week of the month appertaining to the reservation. The month is always stipulated on the reservation documents. Solido makes the necessary arrangements to minimize any risks during the delivery. These risks are however the responsibility of the Buyer from the moment the ordered article leaves the premises of Solido. In case of damage during transport, any reservations or disagreements must be made to the carrier within three days of delivery. Unless otherwise stipulated in the Order, any delivery made beyond a period of thirty (30) days because of an error by Solido may result in the cancellation of the order by the Buyer and its refund.
In accordance with the provisions of Article L. 121-16 of the Consumer Code, the customer has, from the day after the day of receipt of the goods, a period of 14 working days to return the order for an exchange or refund. The exercise of the right of withdrawal obliges Solido to refund the sums paid by the buyer within 14 days following the acknowledgment by the professional of the retraction of the customer. The deadline is interrupted the day the professional receives the property that has been returned. Solido may request the delivery slip for proof. The customer must bear the cost of return and other possible costs (customs duty, etc. ..) of the goods. The product must be returned in its original packaging, intact, accompanied by any accessories.
The customer has the option to cancel his order only before the status “In preparation” appears.
Only sales made directly by CLUB SOLIDO can be the subject of requests for spare parts or exchange. For other types of sales (Ebay, Le Bon Coin, third party stores), the Buyer must contact their dealer. Any complaint concerning the quality of the products shipped must be made within 15 days of receipt of the package. It must be formulated, clearly and precisely, by email, to the following address: info@club-solido.com, accompanied by 2 to 3 supporting photos and the invoice. In case of a request for exchange or repairs, shipping costs and other possible costs (customs duty, etc. ..), for the return of products to Solido are the responsibility of the customer unless prior written agreement is given. In case it is impossible to exchange or repair (if the model is no longer available in stock) and after agreement for the return, a refund will be made upon receipt of the model in question. The product must be returned in its original packaging, indicating the reason for refusal on the delivery note or invoice.
The customer is solely responsible for the choice of products, their preservation from delivery and their use. Under no circumstances Solido can be held responsible for any damage arising from this fact. Solido guarantees that the products are in perfect condition when handed over to the transporter. This is the only warranty granted by Z MODELS. No other express or implied warranty is granted. In particular, Solido can not guarantee that the products meet the specific expectations of the customer. Solido can not be held responsible for the breach of the contract concluded in case of force majeure (ie. Disruption, total or partial strikes, including postal services and means of transport, floods or fires). Solido will not be liable for any damages as a result of the present (business interruption, loss of profit, loss of opportunity, damages or costs).
The personal information relating to customers may be subject to automated processing. Solido undertakes not to disclose to third parties the information communicated to it except to the subcontractors involved in the delivery of parcels. These are confidential. They will be used by its internal services only for the processing of orders and to personalize the communication and product diversity. This article can not prevent the transfer or transfer of activities to a third party. In accordance with the Data Protection Act of January 6, 1978, each customer has a right of access, rectification, and opposition to personal data concerning them. In order to do so, a request can be made online or by mail and including his name, first name, address and if possible customer reference. In application of Article 1124 of the Civil Code, unemancipated minors are unable to contract. Consequently, the company Solido can not be held responsible for the collection, without its knowledge, of personal data relating to a minor. Our files have been the subject of a declaration (no. 1538483V0) with the CNIL.
Our site may provide, or third parties may include, links to other websites or other Internet sources. To the extent that Solido can not control these sites and external sources, each user acknowledges that Solido can not be held responsible for the provision of these external sites and sources, and can not bear any responsibility for content, advertising, products, services or any other material available on or from such external sites or sources. In addition, each user acknowledges that Solido can not be held responsible for any damage or loss proven or alleged consecutive or in connection to the use or with the fact of having trusted the content, goods or services available on these sites or external sources.
Solido stores the orders and invoices on one or several reliable and durable supports constituting reliable copies in accordance with the provisions of article 1348 of the Civil Code. Solido documents will be considered as proof of communications, orders, payments and transactions between it and its customers.
Only the present conditions in the English language are authentic. The rights and obligations of the parties are governed by French law, in particular the regulation of distance selling (Articles L. 121-16 to L. 121-20 of the Consumer Code incorporating Directive 97/7 EC of 20 May 1997 on the protection of consumers in respect of distance contracts). Acceptances, drafts, warrants, and conditions of transport do not affect this clause. For any and all disputes, whatever the nature or the cause, only the commercial court of Vannes, France, will be competent.
